In this episode of Redefining Risk with Sompo, Matt Hoare and Cédric Wells explore what it takes to manage claims across borders - from coordinating global and local policies to navigating different regulations, cultures and market practices. They discuss why predictability, responsiveness and clear ownership matter to clients, how pre-loss planning can support better outcomes, and where data and AI can strengthen claims decisions without replacing human expertise. Listen to the episode to hear how a consistent approach can help clients navigate complexity with greater clarity and confidence.